Common questions
Every PimpYourHome product is made to order. When you place an order, your item is printed and packed by one of our production partners and shipped directly to you from their facility.
Your estimated delivery time is production time plus transit time. Production usually takes 2–5 business days. Transit then usually takes 2–5 business days within the United States and 5–20 business days to other countries. These are estimates, not guaranteed delivery dates — see our Fulfillment + Shipping policy for details.
Usually not. Carriers don’t scan a parcel at every step, and international parcels can go several days without a new scan while they clear customs or move between carriers. If your order has not arrived within 30 days of shipping (45 days for international orders), please email us with your order number within 7 days after that so we can open a claim with the carrier. If tracking shows the parcel as delivered but you have not received it, please check with household members, neighbors and safe places around your address, then tell us within 7 days of the delivery scan.
Once your order has shipped, tracking details are added to your order where the shipping method provides them. A new tracking number can show as “not found” for a day or two until the carrier’s first scan.
We currently ship to the United States (not including US territories), Canada, Australia, New Zealand, the United Kingdom, every European Union country except Cyprus, and 22 more European countries and territories. You can see the full list on our Fulfillment + Shipping page and in the country field at checkout.
Orders shipped to a country other than the one they are produced in may be subject to import duties, taxes or handling fees in the destination country. These are not included in our prices or shipping costs and are the responsibility of the recipient.
Please email us at help@pimpyhome.com with your order number as soon as possible. If production has not started yet, we can cancel your order and refund it (less third-party payment-processing fees), or update it.
Contact us as quickly as you can at help@pimpyhome.com with your order number and the correct address. If your order has not gone into production yet, we can usually update it. Once production has started, the address can no longer be changed.
You can return an unused item within 30 days of delivery, wherever you live, including when you changed your mind or picked the wrong size, color or option. Contact us first at help@pimpyhome.com with your order number — we’ll confirm the return address, which is normally the sender address printed on your package label. You pay the return postage, and we refund the item price once the item is back or you show proof of posting. If your order is delivered to the EU, the EEA, Switzerland or the UK, you also have a statutory right to cancel within 14 days. Damaged, defective or misprinted items, or items clearly different from their product description, are replaced or refunded for free, with no need to send them back. Please see our Refund + Returns Policy for details.
Please email us at help@pimpyhome.com within 30 days of delivery with your order number and clear photos of the problem. There is no need to send the item back. Once we have checked the photos, we will send you a free replacement or a refund.
You can pay by credit or debit card, Apple Pay, Google Pay or Amazon Pay, or with PayPal (including PayPal Pay Later). At checkout you can also choose Affirm, Afterpay, Zip or Cash App Pay; some of these are only available in certain countries, and the provider confirms eligibility when you pay. Card and wallet payments are processed securely by Stripe. A small payment processing fee is shown as its own line at checkout when your billing address is outside the European Union, the EEA, the United Kingdom and Switzerland; there is no fee for addresses in those countries.
First, please check your spam or junk folder, as confirmation emails sometimes land there. A charge that appears twice is often a temporary authorization from your bank that disappears after a few days. If you still have questions, email us the amount and date of the charge (never send your card number) and we will look into it.
Email us at help@pimpyhome.com or visit our Contact page. We answer your queries Monday through Friday, but please allow up to 24 hours for your message to be reviewed & responded to.