Shipping Policy
Every PimpYourHome product is made to order. When you place an order, it is printed and packed by one of our production partners and shipped directly to you from their facility.
Shipping costs depend on the product and the destination and are shown at checkout before you pay.
Production and Delivery Times
Your estimated delivery time is the production time plus the transit time:
- Production: usually 2–5 business days after your order is placed. In December, production can take a few days longer.
- Transit within the United States: usually 2–5 business days after dispatch.
- Transit to other countries: usually 5–20 business days after dispatch.
These times are estimates, not guaranteed delivery dates. Customs clearance, weather, carrier delays and busy periods can make delivery take longer. If your order is made of several items, they may be produced in different places and arrive in separate packages.
Where We Ship
We currently ship to the United States (not including Puerto Rico and other US territories), Canada, Australia, New Zealand, the United Kingdom and every European Union country except Cyprus, as well as Switzerland, Norway, Iceland, Liechtenstein, Monaco, San Marino, Vatican City, Andorra, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Ukraine, Moldova, Kosovo, Gibraltar, the Faroe Islands, the Åland Islands, Guernsey, Jersey and the Isle of Man. Within Ukraine, we cannot ship to the Crimea, Donetsk and Luhansk regions. The country list at checkout always shows where we can deliver.
Customs, Duties and Taxes
Orders shipped to a country other than the one they are produced in may be subject to import duties, taxes or handling fees charged by the carrier or customs in the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the recipient.
Payment Processing Fee
When your billing address is outside the European Union, the European Economic Area, the United Kingdom and Switzerland, a payment processing fee is added at checkout and shown as its own line before you pay. It depends on the payment method: 2.99% of your order total (products and shipping) plus $0.31 for card and wallet payments, or 5.25% plus $0.52 for PayPal. There is no processing fee when your billing address is in the EU, the EEA, the UK or Switzerland.
Tracking Your Order
Once your order has shipped, tracking details are added to your order where the shipping method provides them. A new tracking number can show as “not found” for a day or two until the carrier’s first scan.
If your order has not arrived within 30 days of shipping (45 days for international orders), please contact us within 7 days after that so we can open a claim with the carrier.
If your parcel is marked as delivered but you cannot find it, please first check with household members, neighbors and any safe places around your address, then tell us within 7 days of the delivery scan so we can open a trace with the carrier. Parcels marked as delivered are investigated case by case.
Your Shipping Address
Please check that your shipping address is complete and correct before placing your order, including any apartment, unit or suite number. Because each item is made to order, we cannot change the address once production has started.
If a parcel is returned or cannot be delivered because the address provided was incorrect or incomplete, or because it was not collected or was refused, we are not able to offer a free replacement or refund.
When an undeliverable parcel is returned intact to our production partner, we can reship it to a corrected address for a reshipment fee of the original shipping cost plus a $6 service fee. If a parcel is instead abandoned, forfeited or destroyed by the carrier and cannot be returned, a replacement requires the full product cost and shipping to be paid again. We will always tell you which of the two applies to your order before anything is charged.
Damaged or Misprinted Items
If your item arrives damaged, defective or misprinted, please email us within 30 days of delivery with your order number and clear photos of the problem. There is no need to send the item back. See our Refund + Returns Policy for details.
Contact Us
If you have any questions about shipping, please email us at help@pimpyhome.com or visit our Contact page.